365bd Privacy Policy
Your personal information is completely secure with us. This page clearly explains how 365bd collects, uses, and stores your information.
1. Introduction and Scope
Welcome to the 365bd Privacy Policy. This document sets out our commitments and practices regarding the processing of personal information of users of the 365bd platform (website 365bd.cam and all its associated services).
When you register on 365bd, create an account, play games, or contact us, you are considered to have given your consent to the terms of this Privacy Policy. This policy applies to users in Bangladesh and is consistent with applicable data protection laws.
We use SSL encryption and modern security technology to keep your information secure. 365bd treats your privacy as a top priority as a safe and reliable platform.
We may update this policy from time to time. In the event of any significant changes, we will notify you through the appropriate channels. The latest version of the policy will always be available on this page.
2. What Information We Collect
365bd collects different types of information in different situations. The details are described below:
2.1 Information Provided at Registration
- Full name (in Bengali or English)
- Date of birth (for age verification — we only provide services to users aged 21 or above)
- Email address
- Mobile number
- Preferred currency (Bangladeshi Taka — ৳)
- Username and password
2.2 Financial Transaction Information
For deposits and withdrawals, we collect payment method information, including bKash, Nagad, Rocket, Upay, or bank transfer account details. We never store full card numbers or bank passwords.
2.3 Automatically Collected Information
- IP address and device information
- Browser type and version
- Operating system
- Time and duration of platform use (Bangladesh Standard Time — BST, UTC+6)
- Page views and navigation patterns
- Information from cookies and similar tracking technologies
2.4 Communication Information
When you contact us via our 24/7 live chat support or email, the content and time of that communication may be recorded so that we can provide you with better service.
3. How We Use Your Information
365bd uses your personal information for the following legitimate purposes:
3.1 Account Management and Service Delivery
- Creating, verifying, and maintaining your account
- Processing deposits and withdrawals (minimum deposit ৳300, minimum withdrawal ৳800)
- Managing gaming services and bonus offers (such as the 200% welcome bonus)
- VIP program management (Bronze, Silver, Gold tiers)
- Providing customer support
3.2 Security and Fraud Prevention
We analyse the information we collect to keep your account and financial transactions secure and to prevent unauthorised access. Ensuring fair play is one of our primary responsibilities.
3.3 Compliance with Legal Obligations
We use your information to fulfil age verification requirements (21+ users only), anti-money laundering (AML) obligations, and other applicable legal requirements.
3.4 Service Improvement
By analysing your usage experience, we continually improve the functionality and usability of the 365bd platform.
3.5 Communication
We use your contact information to send you important account notices, security alerts, and service-related updates. If you wish to opt out of promotional communications, you may withdraw your consent at any time.
4. Cookies and Similar Technologies
The 365bd website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve the functionality of our site.
4.1 Types of Cookies We Use
- Essential cookies: Essential for login sessions, security, and core site functionality. Without these, the site will not work properly.
- Functional cookies: Used to remember your preferences and settings, such as language preference.
- Analytics cookies: Help us measure and analyse use of our site, which supports service improvement.
4.2 Cookie Controls
You can control cookies by changing your browser settings. However, please note that disabling certain cookies may mean some 365bd services do not work properly.
5. Sharing Information with Third Parties
365bd does not sell or rent your personal information. However, information may be shared with third parties on a limited basis in the following circumstances:
5.1 Payment Processors
Information necessary to process transactions is shared with bKash, Nagad, Rocket, Upay, and bank transfer service providers. These partners are governed by their own privacy policies.
5.2 Technology and Service Providers
Only information necessary for service delivery is shared with trusted technology partners who assist in operating our platform (such as hosting, security, and analytics services). These partners are contractually bound to keep information confidential.
5.3 Legal Requirements
We may disclose information to comply with court orders, lawful requests from law enforcement agencies, or applicable legal obligations.
When sharing information with third parties, we always follow a policy of providing only the minimum information necessary.
6. Data Security Measures
365bd has implemented a number of technical and administrative measures to ensure the security of your information:
6.1 Technical Safeguards
- Use of SSL/TLS encryption for all data transfers
- Sensitive information (passwords, payment details) stored in encrypted form
- Regular security audits and vulnerability assessments
- Firewall and intrusion detection systems
- Two-factor authentication availability
6.2 Administrative Safeguards
- Strict data access controls for staff — only those who need it can view your information
- Regular security training
- Regular review of data protection policies and procedures
No security system is completely impenetrable, but we are committed to ensuring the highest level of protection possible. If you notice any suspicious activity, please contact us immediately.
7. Data Retention Period
We retain your personal information only for as long as it is needed. When determining retention periods, we consider the following:
- Core account information is retained for as long as the account remains active.
- Financial transaction records are retained for a specified period in accordance with legal and regulatory requirements.
- Even after an account is closed, some information may be retained for a specified period to comply with applicable legal obligations.
- When information is no longer needed, it is securely deleted.
To close your account or request deletion of your information, please contact our support team.
8. Your Rights Regarding Your Information
As a 365bd user, you have the following rights over your own information:
8.1 Right to Access
You may request to know what information we hold about you. In most cases, you can view this information directly from your profile page.
8.2 Right to Rectification
If your account contains incorrect or incomplete information, you may request that it be corrected. This can be done through your account settings or via our support team.
8.3 Right to Request Erasure
In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.
8.4 Right to Object to Processing
You may object to marketing communications or certain types of data processing. If we accept such a request, we will action it as soon as reasonably possible.
8.5 Right to Close Your Account
You may request to close your 365bd account at any time. For more information on responsible gaming, please visit our Responsible Gaming page.
To exercise any of your rights, email us at: [email protected] or contact us via 24/7 live chat.
9. Protection of Minors
365bd is strictly for adults (aged 21 or above). We do not knowingly collect any information from minors.
Age verification is mandatory at registration. If a person registers using a false age and is subsequently found to be a minor, their account will be closed immediately and the associated information will be deleted.
If you suspect that a minor is using the platform, please contact us.
10. Notice Regarding Third-Party Services
The 365bd platform may incorporate services from third-party game providers (such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Ezugi) and payment service providers (such as bKash, Nagad, Rocket, Upay). These third parties have their own privacy policies, for which we are not responsible.
We only work with third-party partners who maintain appropriate data protection standards. We nonetheless recommend that you read the privacy policies of these services.
11. Policy Changes and Updates
365bd reserves the right to update this Privacy Policy at any time. In the event of any significant changes, we will:
- Send a notification to your registered email address
- Display a prominent notice on the platform
- Update the "Last updated" date on this page
If you continue to use the platform after changes have been made, you will be considered to have consented to the updated policy. If you do not agree to the changes, please contact us to close your account.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please do not hesitate to contact us. Our team is always ready to assist you.
Support in Bengali — available seven days a week, 24 hours a day
[email protected]
Instant response via live chat; email requests are responded to in a timely manner.
To learn more about us, visit our About Us page, or for terms and conditions visit our Terms and Conditions page. For information on responsible gaming, visit our Responsible Gaming page.